Delivery & Returns

Returns Policy

We want you to love your purchase! If you’re not completely happy, you can return it for a full refund, exchange, or store credit within 14 days of us receiving the item.

Please note: Sale items cannot be returned.

Conditions

Purchased from our online store.

• Unworn, unwashed, and in original condition.
• Tags and labels must be intact.
• Pack items safe and secure for shipping.

How to Return

1. Email us at ark.capetown@gmail.com with your order number
2. We’ll arrange collection.
3. Return costs are yours unless the item is faulty or we sent the wrong item.

Processing

• Refunds, exchanges, or store credit are processed within 5–7 working days of receiving the return.
• Faulty or incorrect items? Contact us within 48 hours for a replacement or refund.